Vendor Name: Pegasystems
Exam code: PEGACCA
Exam Name: Certified CPM Architect (CCA) Exam
Click the link below to get full version
http://www.certifyguide.com/exam/PEGACCA/
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Question: 1
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True or False,
Flow-action-based dialog requires that a dialog rule be referenced from the
assignment and flow action within the workflow diagram.
A. True
B. False
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Answer: B
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Question: 2
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True or False, For each
individual CPM service item type, you can choose whether to use flow
action-based dialog or assignment-based dialog.
A. True
B. False
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Answer: B
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Question: 3
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Which of the following
is NOT a best practice in CPM dialog management ________? (Choose One)
A. Dialog rules should be
contained in a separate RuleSet from other configuration such as flows and flow
actions
B. Dialog scripts should
contain “what to say”; not “what to do”
C. Dialog scripts should
include references to customer data
D. CSRs should be encouraged
to configure personal dialog scripts
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Answer: D
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Question: 4
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Which of the following would
you configure in order to specify the subset of properties that can be included
within dialog scripts. (Choose One)
A. Interaction driver rule
B. Decision table rule within
the dialog class
C. Data source rule
D. Map value rule within the
dialog class
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Answer: C
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Question: 5
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Which of the following is a
best practice for design of the CPM composite area? (Choose One)
A. Data that is visible in the
composite should never be repeated/duplicated in service item flow actions
B. Sections within composite
tabs should allow for data edit/update
C. Composite tabs should be
conditionally displayed based on the customer
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Answer: C
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